Shipping

1. IDENTIFICATION OF STORE OWNER

The present provisions regulate the ‘’ZPS COMMERCE’’ SIA for the sale of products through its web pages, with address at  23, Hospitalu str., Riga, Latvia, LV-1013, and registered in the Enterprise Register of Latvia  under the registration number 40203325904 (hereinafter “BestDealToday”), which is made available to clients through http://bestdealtoday.org (hereinafter the “Portal”)

These Conditions are the only conditions applicable to the purchase of products through this electronic store and replace any other unless there is express prior written consent of the Seller. These Conditions are important to both you and the Seller because they are designed to create a legally binding agreement protecting your rights as a customer and the rights of the Seller as a company. You declare that, by placing your order, you have read and accepted these Conditions without reservation.

These General Conditions can be modified or completed by Special Conditions for the acquisition of any product. In case of contradiction, the provisions contained in the Special Conditions shall prevail.

2. SALES MODALITIES

Sale of products by BestDealToday in a direct way

Through our Portal you will be able to acquire products commercialized directly by BestDealToday, in this case, we will act as a direct seller of the products and, its acquisition is subject to the present contractual conditions. In this case, when you place an order with us, we will proceed to send you a confirmation of receipt of the order, and we will inform you about the shipment of the products. In our Portal only, we sell products in the usual quantities for normal consumption of people, and will not process products in excessive quantities.

Sale of products by BestDealToday as a direct shipment

When we process your order and proceed to delivery, BestDealToday will provide you with customer service and after-sales service, in relation to the management of any possible replacement and/or return of products with the final seller; as well as in relation to the delivery of the product manuals.

3. ORDERS AND METHODS OF PAYMENT

In general, when you place an order through our Portal, you accept that:

– You may only use this Portal to place legally valid orders.

– You may not place any false or fraudulent orders. If we have reasonable grounds to believe that such an order has been made, we may cancel the order and inform the appropriate authorities.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through this Site. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

– You also agree to truthfully and accurately provide us with your email address, postal address, and/or other contact information and agree that we may use this information to contact you if necessary (see our Privacy Statement). In this regard, please note that if you do not provide us with all the information we need, we will not be able to process your order correctly and the delivery process may take longer than expected.

– You guarantee that you are over 18 years of age and have the legal capacity to enter into binding contracts.

We inform you that you can access all the information and forms detailed below at any time through our Portal.

3.1 Delivery period

The delivery period of the products is a maximum of 30 business days from the conclusion of the contract, but typically 15 business days on average.

Estimated delivery times / country in business days:

 

In this sense, if the delivery time of your order has exceeded the period indicated in this clause, you can contact us directly by filling out the Contact Form, and we will contact you to offer a solution appropriate to the circumstances.

If your order has been processed, you can access the tracking number by entering your order code and the email address you used to place the order here

3.2 Shipment tracking

In an estimated time of 48-72 hours except for weekends and holidays, you will receive an email with the tracking information for your order.

If your order has been processed, you can access your tracking number by entering your order code and the email with which you made the purchase in the form “Order Tracking” on the upper right section of the Portal.

It may take several days for the transportation provider to activate the identifier for online tracking, so please be patient if at first, it does not appear as active on the website.

Some carriers do not provide any tracking information updates until the shipment arrives at the facility of the “Final mile” carrier in the destination country.  Please, be advised that this feedback loop delay does not affect the overall delivery time.

Upon completion of your order, we assume your address to be verified, correct, and double-checked. However, if it is discovered that you provided an incorrect or incomplete shipping address, we will endeavor to contact you within 24-48 hours of purchase via email to verify the address you provided or to request a new address to which your orders can be delivered. If within seven (7) days after our initial attempt to contact you, we are unable to communicate with you or if you fail to provide us with a completely valid address for delivery, we shall store your orders and await further instructions from you.

Given the case of absence from the place of delivery or incorrect addresses, among others, and we are unable to deliver the product, we will contact you for the purpose of providing the appropriate information to proceed with the collection of the order.

3.3 Cancellation and change of delivery address

You have 12 hours from the time you place your order to request a cancellation and change the delivery address in relation to the products purchased. Kindly contact us using the contact form, or our 24/7 Chat support located throughout the Portal in the lower right corner.

After 12 hours, the order may begin processing and cannot be canceled or modified. Please note that we process all orders as soon as possible so that you can receive your order as soon as possible, so we recommend that if you wish to cancel or change the shipping address of an order, you may do so through the link above on the same day that you made the purchase. In this sense, after the period of time identified in this clause, you should know that it is possible that your order has already been processed and it is not possible to carry out your request.

FORMS ACCESSIBLE FROM THE FAQs SECTION

If you wish to cancel your order, you can do so directly by filling out the Contact Us form, or our 24/7 Chat support located throughout the Portal on the lower right corner. Please note that the requirements set out in that section must be met.

If you wish to modify your order, you can do so directly by filling out the Contact Us form, or our 24/7 Chat support located throughout the Portal on the lower right corner. Please note that the requirements set out in that section must be met.

If you have mistakenly placed two orders, you can do so directly by filling out the Contact Us form, or our 24/7 Chat support located throughout the Portal on the lower right corner. Please note that the requirements set out in that section must be met.

3.4 Customs duty

It is possible that on certain occasions the transport company or customs indicate that you must pay an additional fee for your order. This is due to the fact that the customs taxes are granted in a random way to the orders coming into each country, so it is not up to us. In this sense, you will have to pay the costs related to these fees, so from BestDealToday we do not assume this cost. However, in case this happens to you, we recommend that you pay the invoice and contact us by filling out the Contact Us form, or our 24/7 Chat support located throughout the Portal on the lower right corner, attaching a photo of the invoice payment so that from BestDealToday we can do everything possible so that you don’t have to bear the expense.

3.5 Methods of payment.

All our orders are made online through our Portal purchase websites. Our accepted payment methods will be identified through the website where you buy.

When making the payment, you should take into account the following:

  • You must put a single phone number, with all the numbers together, without spaces or dashes.

  • You must fill in all the fields for the shipping address. If you are unable to fill in some of the address fields, please repeat your city or country, for example.

  • Check that the method you are using to pay has funds and is validated for internet purchases, as well as check that the currency is accepted by the payment methods and that you have entered the CVC code (code you can usually find on the back of your card) on the card correctly.

4. PRODUCTS

Product information

Under no circumstances is BestDealToday the manufacturer of the products sold on the Portal. While we make every effort to ensure that the information on our Portal is correct, there are times when product packaging and materials may contain additional information that is different from what appears on our Portal; it may even be that product components or features may change. For this reason, we recommend that you do not stop exclusively to read the information available on our Portal but, before using it, also read carefully the instructions and manuals that go with the Product.

Product availability

In relation to the orders acquired in the modality of Direct Shipment and shipment of third parties, the orders of products are subject to the availability of these third suppliers, since being a Dropshipping activity, we do not know the real stock of available products on the part of the suppliers and/or manufacturers. We try to include information on the website about the availability of the products we sell. However, since the products are obtained from third-party suppliers, please note that it is not possible for us to provide more accurate information on the availability of a product, and there may be problems with availability from the supplier once your order has been completed.

In this sense, the Suppliers and/or Manufacturers are responsible for informing BestDealToday of the availability of these products at the time of processing your order, so if there are difficulties in supplying them, or if there are no items left in stock, we reserve the right to provide you with information about substitute products of equal or superior quality and value so that you can order them. If we do not offer you substitute products and/or you do not wish to place an order for such products, we will refund any amount you may have paid, within a maximum period of 30 days from the confirmation of withdrawal of the order placed; all this from the maximum respect and compliance with our obligations and responsibilities towards consumers under the provisions of the General Law on Consumer Users.

Withdrawal of products

We reserve the right to withdraw any product from any of the BestDealToday purchase websites at any time and/or to remove or modify any material or content from it. We shall not be liable to you or to any third party for the removal of any product, removal, or modification of any material or content from the Site.

Product quality and intellectual property

BestDealToday, in the modality of direct shipment, commercializes products of third parties that are sent directly to the buyer, reason why, although we put all the effort on our part to verify all the products of the suppliers and third parties with whom we work, sometimes it is possible that the products are substantially different in relation to their origin and/or the quality of such. If this is the case, please contact us as soon as possible so that we can solve your problem in accordance with these conditions.

In relation to the rights of intellectual and industrial property, we would like to emphasize that BestDealToday respects at any moment any right of intellectual property of third parties, the reason why we made an effort to try to guarantee by means of the formalization of the respective contracts, and considering the particularities of our business, that the products offered through the vestibule by the manufacturers and/or suppliers respect the rights of intellectual and/or industrial property of third parties Therefore if you consider that any product and/or service offered through the Portal infringes intellectual property rights, or if you understand that your intellectual property rights are being infringed by any circumstance, we ask you to please inform us immediately of such circumstance so that we can answer you as soon as possible.

5. GEOGRAPHICAL SCOPE

The items offered through this website will be available in all countries where the website is accessible, except for Latvia, Lithuania, and Estonia, as well as countries under sanctions, such as but not limited to North Korea, Syria, and Cuba.

6. PRODUCT WARRANTY FOR NON-CONFORMITY

The responsibility for the lack of conformity of the product will be governed by the provisions of the General Law for the Defense of Consumers and Users.

What is the legal warranty?

It is the warranty on the sale of consumer goods established by the European Directive 1999/44/EC, also known as the “conformity warranty”, which protects the consumer when the products purchased are not in conformity with the sales contract (i.e. the products do not function properly from the start, do not conform to the description or characteristics provided by the seller, are not suitable for the ordinary use for which they are intended or when they cannot be used in accordance with the performance described by the seller.

The legal warranty only applies to consumers, that is, those who buy products for non-professional use. Therefore, you as a consumer are entitled to demand a legal warranty from the seller of the product, even if it is not the manufacturer.

Legal warranty

Products offered in BestDealToday are covered by the legal warranty of 2 years from delivery for new products at the expense of the seller, in accordance with the regulations of consumers and users.

The legal warranty of the products sold directly by BestDealToday is offered by BestDealToday.

The legal warranty of the products sold by external sellers other than BestDealToday, is offered by the external sellers, without damage of the fulfillment of our obligations and responsibilities towards the consumers by virtue of the established in the General Law of Consumers Users.

Rights granted under the legal warranty

If the product you have purchased has a defect covered by the legal warranty, you have the right to require the seller to repair or replace the defective product, at no charge to you. In addition, you also have the right to a price reduction or termination of the contract in the following cases (a) if repair or replacement is not possible or is excessively costly; (b) if the seller does not repair or replace the product within a reasonable time; or (c) if the repair or replacement causes you significant inconvenience.

However, this does not mean that a minor defect that prevents repair or replacement of the purchased products, or makes them too expensive, automatically gives you the right to terminate this contract.

Duration of the legal warranty of conformity and its execution by the consumer

The legal warranty covers conformity defects that become apparent within two years of delivery of the product. In order to make use of it, you must report the defect to the seller within two months of discovering the defect.

BestDealToday will always help you to manage, through its customer service, any warranty applicable to the products purchased.

Difference between legal warranty and commercial warranty

In general, commercial warranties cover malfunctions that cannot be witnessed at the time of delivery due to the use of the product, while the legal warranty of conformity covers malfunctions caused by defects existing at the time of delivery of the product.

7. RESPONSIBILITY

In the event that the Customer acts in its capacity as a consumer, both this clause and the rest of those established in these conditions will be limited by the provisions of the General Law on Consumers and Users so that the rights and warranties of consumers will prevail over any provision that may be interpreted against their rights and warranties.

Therefore, in the limits allowed by the applicable legislation, BestDealToday will not be responsible in the following circumstances (i) for the losses that were not attributable to any breach on your part, (ii) for business losses (including loss of profit or income), or (iii) any indirect or consequential losses that were not reasonably foreseeable by both parties at the time of formalization of the present general conditions in relation to the acquisition of the products between us.

However, you should be aware that the laws of some countries may not allow some or all of the limits of liability provided for in this clause, so if this happens to you, it is possible that some of these limits may not apply to you. However, it may also be the case that such legislation may confer additional rights on you over and above those provided for herein.

Nothing in these conditions limits or the liability of BestDealToday for death or personal injury attributable to our negligence or willful misconduct.

Please note that BestDealToday cannot be held responsible for any failure or breach of its obligations under these conditions if such failure or breach is attributable to circumstances beyond our reasonable control. Of course, this does not affect your right to receive the products within a reasonable period of time.

The risks of the Products will be your responsibility from the moment of delivery. For the purposes of these Conditions, it will be understood that delivery has occurred when the product has been materially delivered to you and has acquired its material possession, either by BestDealToday or by a third party.

8. PRICE

The price of the products will be a closed price that is stipulated at each moment in the different portals of BestDealToday .

The prices on the web pages include tax. Shipping costs will be charged according to the options you have expressed in the sales transaction. The payment methods that can be used in our portal are the usual ones for e-commerce and, in any case, will be shown at the time of completing the purchase process.

You agree to receive invoices for your purchases electronically. Electronic invoices will be provided in PDF format.

9. WRITTEN COMMUNICATIONS

Applicable regulations require that some of the information or communications we send you to be in writing. Therefore, you agree that we may exchange electronic communications when using this communication system on a regular basis, both by BestDealToday and by you. Therefore, we will contact you using these means, either via email and/or SMS and provide you with information by posting notices. For contractual purposes, you agree that all contracts, notices, information, and other communications that we communicate to you by the above means meet legal requirements comparable to written documents. This condition shall not affect your statutory rights.

10. OUR RIGHT TO MODIFY THESE CONDITIONS

BestDealToday has the full right to review and modify these conditions at any time. In any case, you will be subject to the conditions in force at the time you place each order.

11. APPLICABLE LAW AND JURISDICTION

These conditions shall be governed and interpreted in accordance with the laws of Latvia.

In cases where you act in your capacity as a businessman for-profit and a purpose related to your commercial activity, business, trade, or profession, you expressly waive the jurisdiction that may correspond to you and expressly submit to the Court of Latvia to resolve any dispute that may arise in the interpretation or execution of these contractual conditions.